Frequently Asked Questions


Frequently Asked Questions

We are located in Taman Ehsan, Kepong. You may Waze to us by keying in Mags Premiums Wristbands. 2431A, First Floor, Jalan E 3/6a, Taman Ehsan, Kepong, 52100 Kuala Lumpur, Malaysia.


We are closed during the weekends and public holidays.

At the moment we are unable to serve any walk-in clients and all your enquiry can be WhatsApp to 017-3001977. We will reply ASAP.

Do not worry, you can count on Mags Premiums to arrange for goods to be delivered at your door step. (Subject to payment in full)

We require a 50% deposit upon confirmation of your order. The balance payment after stock completed before delivery.

Whilst Mags Premiums takes best practices and precautions to ensure quality of our goods to be closest possible to the design submitted to us, however we are unable to guarantee that there will not be slight variation during production. We are willing to hear you out.

Yes, Mags Premiums can assist if you have an idea to be executed. Our forte is in gifts customisation to add value to your corporate brand. Please email us at [email protected]

You may place your order with us via email or WhatsApp. Let us know about your estimated quantity for each item and the custom made requirements of each item. Official quotation and invoice will be shared accordingly.

Normally, our standard production lead time is 7-10 working days (about 2 weeks), it also depends on your estimated quantity and the availability of stock. Hence, it would be good to place an order at least 2 weeks in advance.

Yes. Mags Premiums do provide delivery service to East Malaysia. The delivery rate will be quoted accordingly based on your delivery location as well as the parcel weight.

Our items are all custom made as per requested. Hence, pricing will be adjusted accordingly and not shown on the website.

Yes, Mags Premiums do have MOQ for item production. Kindly contact our sales person for more information.

Yes, you may share your inquiries with our salesperson. A sample will be arranged according to your inquiries.

Artwork should be ready in AI format or editable PDF File for printing adjustment and final drafting before Mags Premiums proceed to mass production.

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